Returns Policy

At Jacket Forge, we believe in offering our customers the best shopping experience. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and exchange process.

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Products should be unused, unworn, and in their original condition with tags attached.
• Customized or personalized jackets are non-returnable unless defective or damaged during delivery.
• The return must include proof of purchase, such as the order number or receipt.

How to Initiate a Return:

1. Contact Us: Reach out to our customer support team at info@jacketforge.com  with your order number and reason for the return.
2. Return Authorization Number (RAN): Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
3. Package Your Return: Securely package your item, ensuring it is in the original condition.
4. Return Address: Send the item to the return address provided in the return instructions.

Refunds:

• Once we receive and inspect your returned item, we will process your refund within 14 business days via your original payment method.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges:

• We offer size exchanges or product replacements for defective or incorrect items at no additional cost.
• If you would like to exchange an item, simply contact our support team, and we will assist you in the process.

Frequently Asked Question